Christmas Traditions: The Holiday Card Saga

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I'm a traditionalist when it comes to the holidays. We like to send holiday cards to friends and family and we like to send them early. Here's how it works. In early November Mr. Momtrends and I start amassing photos that might make the cut for the holiday card. Then with a little give and take we settle in on 4-5 photos of the girls and family and I work with a designer on the format. This year we opted to use a DELUXE POSTCARD format from ModernPostcard.com

By mid November we are set and ready to order. On the first Thursday of December, for the past five years, we head to a fancy NYC club and sit in the library by the fire and write and address cards. It's an elegant affair. We sip cocktails and talk about all the friends we miss as we address the cards and stamp them. Sorry to say we aren't much for the personal messages, but otherwise we put a lot of thought into these cards. And this date night tradition is important to us.

First, we can usually get most of them done in one night since we don't have helpers ages 6 and 3 stealing the Sharpies and stamps and basically causing a break-down in the system. Writing the cards in the fabulously clubby setting makes the whole experience delightful and really is the season kick-off for us.

Well this year, we were almost Scrooged out of this tradition. We love, love, love the postcard format. Genius! No envelops to stuff and lick. Last year we used 123prints.com and it was the pits. The postcards came late and super flimsy. This year we were determined to get the order in early and try a new company. I checked out ModernPostcards.com and it looked great. I loved the large format and the order process seemed pretty straightforward.

We uploaded and clicked pay and were pleased that the cards were set to arrive 11/29--a full 2 days before our Christmas datenight on 12/2. The 29th came and went. No cards. The sitter had been hired, reservations made...no cards. I checked the screen shot I took of the order (I always take screen shots) and it said arrival date 11/29. I got on the phone the night of the 29th, but couldn't get through to ModernPostcards (offices closed at night). So I did what and freaked out blogger would do....head to facebook and twitter.

I shared my distress on social media. Would there not be a Christmas this year? Would I get the $41 back in express shipping fees? The next day answers started rolling in. Due to the Thanksgiving holiday the auto-generated delivery date was wrong. Off by two days. Rats.

Then ModernPostcard kicked it into high gear. They got those cards on the UPS flight and then called the driver and hounded him. The cards arrived around 4pm on datenight. Plenty of time to spare. A Christmas miracle? No. But some pretty nifty customer service. I was in constant contact with ModernPostcard on Facebook and got my shipping refund promptly.

And the cards looked good. The photo reproduction quality was excellent. Well played ModernPostcard. Thank you for saving this Christmas tradition.

Momtrends was not paid for this post.

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