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The Power of Blogs: Review Leads to Recall

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Think mom blogs don't matter? I beg to differ. I've had an experience this year with Cybex that has renewed my faith in blogs and big business. About six months ago, Cybex approached me to write a review of their new car seats and to host and exclusive giveaway. Like all our reviews, I said I'd test the product and then report back. Well, there was a little problem.

While we loved the design, the fit and the brand, we had a malfunction. I had the car seat installed for a few weeks pulling it in and out of the CRV. For the first weeks it was a breeze and then the weekend after I shot the video review the mechanism that connected the base to our car broke.

I was devastated. I had agreed to start running a contest the next day. I had to email the company with pictures and tell them what happened--and of course cancel the contest. Rather than ignore the issue and write me off as a high maintenance mom blogger, Cybex and the distribution company Regal Lager pounced. They wanted my feedback and took me seriously--so seriously that they stopped production on the seat.

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An overnight box was shipped to me to send my car seat back for testing. And I was told there was a problem and it would be fixed. I'm not going to go into the specifics (mostly because I don't want to get sued), but they listened and that mattered. Needless to say, I took my glowing video (shot before the malfunction) off YouTube. The president of the company called to thank me for my feedback and time.

I had cost him thousands, and he appreciated my efforts. And most importantly, I might have saved a family, time, trouble and possible injury. If you ever doubt yourself, know this--what you are doing matters. Continue to blog with integrity.

This week I received a formal recall notice in the mail from Cybex stating that the X-Fix needs a new warning label that specifies that when the seat is UNOCCUPIED the booster should be belted in with the vehicle seat belt, even if you are using LATCH connectors. So I'll say it again: Your voice matters.

Momtrends was not paid for this post (as if you couldn't have guessed).

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